The approach
Hiring a studio shouldn't feel like a leap of faith
Most small businesses have a story about a web project that went sideways — vague quotes, months of silence, a result nobody asked for. The whole process here is designed so that story never happens.
What we believe
Four promises, every project
Plain answers
You'll never need a glossary to read our emails. We explain what we're doing, why, and what it costs — in the language you'd use with a customer.
Fixed scope, fixed quote
You approve a number before work starts, and that's the number. If you want more later, that's a new conversation — not a surprise invoice.
Boring, reliable tech
We build on proven, widely-supported tools — not this month's framework. Your site should outlive trends and never depend on us to keep breathing.
You own the website
Domain, code, content and every business account are in your name from day one. We host it as part of Care, or hand it over if you'd rather host it yourself. There is no version of this where leaving costs you your website, your address or a line of your content.
The process
From first call to steady state
Typical timeline shown — confirmed in your quote before we start.
Week 1
Discover
A 30-minute call about your business, customers and where the hours go. You get a plain-language plan and a fixed quote — no obligation, no jargon.
- A 30-minute call — your business, your customers, where the hours go
- A one-page plan in plain language
- A fixed quote and timeline, no obligation
Weeks 2–6
Design & build
We design, you react, we refine. Short weekly check-ins, work you can see in your browser, and no surprises at the end.
- Design you can react to in your browser, not a PDF
- A short check-in each week — fifteen minutes, no slide decks
- Copy and structure built around getting inquiries
Launch week
Launch
Domains, hosting, analytics, redirects — handled. We launch carefully, check everything on real phones, and stay close through the first weeks while real visitors arrive.
- Domains, hosting, redirects and analytics handled for you
- A careful launch checklist — redirects mapped, links tested, boring on purpose
- A walkthrough of the finished site, so you can run it yourself from day one
Ongoing
Run
The monthly side kicks in. On Care, the site stays fast, updated and backed up, small changes ship by email, and you get a plain-language note when something needed doing.
- Uptime monitoring — an outage reaches us the moment it happens, not when you notice
- Content changes done for you by email — every package includes a monthly allowance
- A monthly note: what ran, what it won you, what we'd improve next
Start a project
Ready for a site that wins the job?
Tell us what you're working with. You'll get a plain-language reply — and if we're not the right fit, we'll say so and point you somewhere good.
Don't like the first design? Take your money back. What it covers
Want the number first? Build an estimate — a minute, and no email needed.
Not ready? Check your Google listing — free, about ten seconds.
Prefer email? contact@theharbortree.com
Tell us what you need
Three fields. Takes about thirty seconds.