Online booking, 24/7
Most local-business inquiries come in after hours. A bookable site captures them while your phone is off.
Service 02
The quiet engine
behind the website.
Booking, reminders, review requests, lead routing — every repetitive customer interaction handled automatically while you focus on the work that earned their trust. Built for the auto shops, salons, and service businesses across Essex, Dundalk, Middle River, and Baltimore County.
The Math
One recovered no-show
pays for a month.
SMS reminders cut no-shows by 30 to 40 percent on average. Online booking captures appointments at 11pm, on a Sunday, when your phones are off. Automated review requests turn satisfied customers into Google's top result when somebody in Essex or Baltimore County searches "best [your service] near me." None of it requires hiring.
SMS reminders
One text 24 hours out, one 2 hours out. Reduces no-shows 30–40% on average — usually more for first-time visits.
Review automation
The day after the visit, every happy customer gets a one-tap Google review link. Reviews are the local SEO multiplier.
Lead routing
Form fills, calls, chat — every lead lands in one inbox, tagged, timestamped, and assigned. Nothing slips.
What We Build
Six automations.
One system that runs itself.
01
Online Booking
Two-way calendar sync with Google, Outlook, or your existing booking platform. Customers book in real time, you stay in control of availability.
02
SMS Reminders
Automated 24-hour and 2-hour reminders, branded as your business. Customers can reply YES to confirm or RESCHEDULE to reopen the slot.
03
Review Requests
The day after each visit, customers get a one-tap link to leave a Google review. Negative feedback routes privately to you instead of the public profile.
04
CRM & Lead Routing
Every lead from every channel — form, call, chat — lands in one place, tagged, timestamped, and assigned. Follow-up sequences kick off automatically.
05
Customer Database
Every customer, every visit, every dollar spent — searchable and segmentable. Used for win-back campaigns, seasonal promos, and VIP outreach.
06
Reporting Dashboard
One view: bookings this month, no-show rate, review velocity, lead sources, conversion. The numbers you'd want to know without digging for them.
Investment
From $4,500
plus monthly care.
Automation lives in the Growth tier — includes the website, all six automations, and CRM setup. Build fee from $4,500. Monthly retainer from $200 covers automation hosting, integrations, and ongoing tuning. SMS fees pass through at carrier cost (~$5–15/mo for typical volume).
Common Questions
Automation FAQ.
Three things, day in day out. It books appointments while you're closed (online booking with two-way calendar sync). It cuts no-shows by 30–40% (SMS reminders 24 hours and 2 hours before). And it asks every happy customer to leave a Google review (automatically, the day after their visit). Most clients see four or five recovered bookings a month and a doubling of review velocity within 90 days.
Usually, yes. We integrate with Google Calendar, Calendly, Acuity, Square Appointments, Jane, Booker, Vagaro, and most major industry-specific systems. If you're on something we can't sync with, we'll either replace it or build a bridge. The discovery call is where we figure out which path fits your operation.
SMS costs about $0.01 per message at the carrier level. A typical service business sending two reminders per appointment runs $5–$15/month in SMS fees on top of the retainer. We pass these through at cost — no markup, no surprises. Most clients recover the entire SMS bill in their first prevented no-show of the month.
Yes — that lives in the Signature tier. We integrate Stripe or Square for deposits, full payment at booking, gift cards, and product sales. For full e-commerce (catalog, cart, shipping) we typically use Shopify or a custom build depending on volume.
Automation is meant to handle the repetitive tasks so your team can spend time on the conversations that matter. Every automated workflow has an obvious "reply to a human" path — booking, reminders, review requests all hand off cleanly to your phone, your inbox, or your messaging system the moment someone wants real attention.
Booking results are immediate — the day we go live, customers can book online. Review velocity typically doubles within 60 days. No-show reduction shows up in the first month of SMS reminders. Full ROI on the build fee is usually 4–8 months for service businesses with steady volume.
Stop doing the work
a system could do.
Twenty-minute call. We'll look at your current process, find the leaks, and tell you exactly what we'd automate first.